Tasks:

• Answer Inquiries;

• Resolve Issues;

• Update Information;

• Update documentation

• Ensure Satisfaction;

• Offer Guidance;

• Analyse issues ;

• Assess reports ;

• Provide Guidance

Requirements:

• Strong phone and verbal communication skills, along with active listening.

• Fluency in German, both written and verbal (С1)

• Working level of English (В2)

• Work experience in the travel, airline, hospitality or similar industry is an advantage

• Work experience in a customer experience center is an advantage

• Good typing and computer skills (MS Office applications)

Working hours: Mon-Fri 8:00 - 20:00 (8 hours in rotative shifts)

Workplace: on-site

Training: 1 month

Full-time and Part-time available

Salary: up to 48.600 BGN/ year

Relocation package available